REFUND POLICY Thank you for shopping at Promyzer. We want you to be completely satisfied with your purchase. 1. REFUND TIMELINE You have 30 days from the date of receiving your item to request a return and refund. To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging. 2. RETURN PROCESS To initiate a return, please contact our customer support team at support@promyzer.com. Please provide your order number and proof of purchase. Do not send your purchase back to the manufacturer or the shipping address on the package; we will provide you with the correct return address. 3. SHIPPING COSTS Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. 4. DAMAGES AND ISSUES Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.